Privacy Policy

Effective Date: 9th December, 2024

At NPONTU TECHNOLOGY, we are committed to protecting your privacy and ensuring transparency regarding the information we collect. This Privacy Policy outlines how Hollard Insurance, the owner of this app, and NPONTU TECHNOLOGY, the developer, collect, use, and protect your personal data when you use our app, Purple App.

Entity Information

• App Developer: NPONTU TECHNOLOGY
• App Owner: Hollard Insurance
• Privacy Contact Information:
  • Email: support@npontu.com
• Hollard Insurance is also available for enquiries at:
  • Email address: popia@hollard.co.za
  • Postal Address:
    Hollard Insurance – The Privacy Office
    PO Box 87419
    Houghton
    2041
  • Physical Address:
    Hollard Villa Arcadia
    22 Oxford Road
    Parktown
    2193

App Information

• App Name: Purple App
• Description: Purple App provides general and life insurance products to cover unforeseen events, helping users stay protected and secure.

Data Collection

Types of Data Collected:

We collect several types of data to provide and improve our services. The data we collect includes:

1. Personal Information: Name, ID number, contact information, address, date of birth, place of birth, occupation, employer, source of income, marital status, financial details (e.g., payment information).
2. Usage Data: Device information (IP address, browser type), app interactions, and preferences.
3. Location Data: Geographic location.
4. Cookies: To enhance functionality and monitor user activity.

Methods of Collection:

• Directly through user inputs (e.g., forms, applications).
• Automatically via device and app activity.
• Through third-party tools like analytics providers (e.g., Google Analytics).

Permissions Requested:

• Camera: For submitting documentation or photos for claims.
• Location: For tailored insurance options or emergency services.
• Storage: For saving and accessing files related to policies.

Data Use

We use the collected data for:

• Verifying your identity.
• Processing your insurance applications and claims.
• Personalizing user experiences and app functionalities.
• Sending notifications about policy updates, security alerts, and marketing.
• Complying with legal and regulatory obligations.
• Preventing fraud and ensuring data integrity.

Data Sharing

We may share your data with:

1. Regulatory authorities (e.g., Financial Sector Conduct Authority).
2. Service providers managing policy operations or analytics.
3. Third-party tools for targeted advertising (with your consent).

Third-Party Services Used:

• Google Analytics: For usage insights and app optimization.
• Advertising Platforms: Limited usage for promotional purposes with aggregated, non-identifiable data.

We will never sell your data to third parties or share it without your consent unless required by law.

Security

We implement the following measures to protect your data:

• End-to-end encryption for sensitive data.
• Role-based access control to minimize unauthorized access.
• Regular vulnerability testing of our systems.

While we strive for maximum security, we advise users to keep their login credentials confidential.

Retention and Deletion

Retention: Personal data is retained only as long as necessary to fulfill contractual obligations, meet legal requirements, or improve app performance.

Deletion: Users can request data deletion via the Privacy Office (popia@hollard.co.za). After verifying the request, we will erase the data unless retention is required by law.

Miscellaneous

Additional Features:

• No AI models or biometric data usage at this time.
• Cookies are used for functionality and analytics. Users may opt out of cookies via their browser settings.

Regions or Age Groups:

• This app complies with South African privacy laws and is not intended for children under 18.

Compliance:

The Purple App adheres to the Protection of Personal Information Act (POPIA) to protect user rights and data.